We aim to physically hold as much of our stock as possible. Certain products not physically held in stock are checked regularly with suppliers. Although it doesn't happen often, there may unfortunately be times when our suppliers will be out of stock of an item or awaiting an incoming shipment before we are able to update our quantities, as they only send us updates once their stock takes have taken place or once they have received new shipments, both do take time.

If this is the case, we will contact you personally to discuss your options, to either place your order on backorder or we will happily exchange your order for a product available or do an immediate refund for you.  

We will try our level best to get you your purchase between 3-5 working days.